The following errors may appear during licensing operations.
| Error Codes | Error Message | Possible Reasons | Possible Solutions |
| Activation Error Codes | |||
| Error Code 18 | Encrypted License file is either corrupted or not found. | This error occurs when there is a problem with the tally_lck.lic license file in the TallyPrime installation folder. | Delete the tally_lck.lic file from the TallyPrime installation folder, and try to activate the license again. If the problem persists, contact Tally Solutions for help. |
| Error Code 22 | License Request file is either corrupted or not found. | This error occurs when there is a problem with the license file tally_lck.lic or tallyprime.lic in the TallyPrime installation folder. | Delete the tally_lck.lic file from the TallyPrime installation folder, and try to activate the license again.OrDelete the tallyprime.lic file in the TallyPrime installation folder, if available, and try to reactivate the license. If the problem persists, contact Tally Solutions for help. |
| Error Code 35 | Invalid unlock key. Enter a valid unlock key to unlock your license. | This error occurs when you enter an invalid or incorrect unlock key while unlocking your license. | Check your e-mail for the correct unlock key. Sometimes the activation e-mail may go to the spam folder. The unlock key is case-sensitive. Copy the unlock key from thee-mail, and paste it (Ctrl+V) in the Unlock Key field. If you are unable to access your e-mail,Press Alt+R (Get Unlock Key) in the Unlock License screen.Enter your Tally product serial number in the Unlock Key Service screen to view the unlock key. |
| Error Code 43 | License not valid for this product. Contact Point of Purchase or Tally Solutions Pvt. Ltd. | This error occurs when you try to activate your TallyPrime license using a TallyPrime Server or TallyPrime Developer serial number, or vice-versa. | Cross-check and re-enter the serial number of the Tally product you want to activate. If the problem persists, contact Tally Solutions for help. |
| Error Code 46 | Could not unlock license! | This error occurs when you copy the tally_lck.lic file to another computer and try to unlock the license in that computer. | Check your e-mail for the correct unlock key. Sometimes the activation e-mail may go to the spam folder.The unlock key is case-sensitive. Copy the unlock key from the e-mail, and paste it (Ctrl+V) in the Unlock Key field, in the computer where the license was activated.If you are unable to access your e-mail,Press Alt+R (Get Unlock Key) in the Unlock License screen.Enter your Tally product serial number in the Unlock Key Service screen to view the unlock key. |
| Error Code 49 | Serial Number you have entered is wrong. | This error occurs when you have entered an incorrect or invalid Serial Number. | You must enter a valid Serial Number to proceed. If the problem persists, contact your point of purchase or Tally Solutions for help. |
| Error Code 2212 | The Tally.NET ID, you gave as new administrator is incorrect! | This error occurs when the new administrator e-mail ID you provided is incorrect or invalid. | Cross-check the e-mail ID, and ensure that you have entered it correctly. The Tally.NET password will be sent to this e-mail ID. |
| Error Code 3067 | Account ID already exists. Please enter different Account ID. | This error occurs when you provide an Account ID which is already in use. | You must provide a different Account ID. |
| Error Code 6202 | Invalid Serial Number. Enter valid Serial Number to proceed. | This error occurs when you enter an invalid or incorrect serial number for activation. | You must enter a valid serial number to activate your Tally product. If problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
| Error Code 6203 | Invalid Serial Number. Contact point of purchase or Tally Solutions for assistance. | This error occurs when you enter an invalid or incorrect serial number for activation. | You must enter a valid serial number to activate your Tally product. If the problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
| Error Code 6205 | You cannot activate a license purchased in India in any other country. Contact Tally Solutions for further assistance. | This error occurs when you try to use a license purchased for use in India in any other country. | You must purchase a license specific to your country (India, SAARC countries, or International license for other countries). Contact your Tally partner. |
| Error Code 6206 | Invalid Activation Key. Enter valid Activation Key to proceed. | This error occurs when you enter an invalid Activation Key for activation. | You must enter a valid Activation Key to activate your Tally product. If the problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
| Error Code 6210 | The Serial Number you entered is of a different Tally product. Enter valid Serial Number. | This error occurs when you try to activate your TallyPrime license with a TallyPrime Server or TallyPrime Developer serial number, or vice-versa. | Activate your Tally product using the correct serial number. |
| Error Code 6234 | You cannot upgrade to TallyPrime. Please contact your point of purchase or Tally Solutions for assistance. | This error occurs when you try upgrading from Tally 6.3 or Tally 7.2 to TallyPrime directly. | You must first upgrade to Tally 9, and then upgrade from Tally 9 to TallyPrime. If the problem persists, contact Tally Solutions for help. |
| Error Code 6267 | Surrender your existing license to activate TallyPrime. | This error occurs when you try to activate an upgraded serial number, while the old serial number is yet to be surrendered. | You must surrender the old serial number to activate the upgraded serial number. |
| Error Code 6415 | You have activated maximum of (X) sites. If you need additional site license, contact your point of purchase or Tally Solutions. If you want to use your existing license then surrender any site and reactivate. | This error occurs when you have exceeded the number of sites that can be activated for your serial number. | You need to contact your point of purchase or Tally Solutions for an additional site license. Alternatively, you can surrender any site which is not being used currently and try reactivating the site license in the required computer. |
| Error Code 6416 | Site ID already exists. Specify a different Site ID. If you want to use the same Site, try reactivating the license. | This error occurs when you enter an existing Site ID during activation. | You must enter a different Site ID or reactivate the same, if required, after surrendering the Site. |
| Error Code 6436 | Invalid or incorrect e-mail ID. Enter valid e-mail ID to proceed. | This error occurs when you enter an invalid or incorrect e-mail ID. | You must enter a valid e-mail ID to proceed. |
| Error Code 6437 | Invalid or incorrect Account ID. Enter valid Account ID. | This error occurs when you enter an invalid or incorrect Account ID during activation. | You must enter a valid Account ID to which you want to add your license. |
| Error Code 6439 | Invalid or incorrect Account ID. Enter valid Account ID to proceed. | This error occurs when you enter an invalid or incorrect Account ID during activation. | You must enter a valid Account ID to which you want to add your license. |
| Error Code 6444 | Invalid or incorrect e-mail ID. Enter valid e-mail ID to proceed. | This error occurs when you enter an invalid or incorrect e-mail ID during activation, reactivation, or any other operation. | You must enter a valid e-mail ID to proceed. |
| Error Code 6446 | Site ID (XX) doesn’t belong to Account ID (XY). Please provide correct site ID and try again. | This error occurs when you try to activate a site license which does not belong to the respective Account. | You must provide the correct Site ID and Account ID for activating your site license. |
| Error Code 6471 | This Serial Number cannot be activated. Please contact your point of purchase. | This error occurs when there is a problem with the serial number you have purchased. | You need to contact your point of purchase or Tally Solutions for help. |
| Error Code 6473 | Error Code 6473 | When you are activating a new license, this error occurs if you enter an account ID that is already in use in another account. | Enter the correct account ID. An account ID is unique for every customer or account. |
| Error Code 6628 | Invalid or incorrect Account ID. Enter valid Account ID. | This error occurs when you enter an invalid or incorrect Account ID during activation. | You must enter a valid Account ID to proceed. |
| Activation/Reactivation Error Codes | |||
| Error Code 6226 | Error Code 6226 | This message appears when you are trying to activate or reactivate a TallyPrime license specific to India or SAARC countries using an international IP or ISP. | Activate or reactivate the TallyPrime license using an India or SAARC IP, or upgrade to an international license. |
| Error Code 6276 | Unable to reactivate your license. It cannot be used outside SAARC countries. Contact your Tally Partner. | This error occurs when you try to use a license purchased for use in SAARC countries in any other country. | You must purchase a license specific to your country (India, SAARC countries, or International license for other countries). Contact your Tally Partner. |
| Error Code 6401 | This is a multi-site license. Press Alt+S (Multi-Site) to activate this license. | This error occurs when you try to activate a serial number that is linked to a multi-site, using the single-site option. | Press Alt+S (Multi-Site) to activate this license. |
| Error Code 6402 | This is a multi-site license. Press Alt+S (Multi-Site) to activate this license. | This error occurs when you try to activate a serial number that is linked to a multi-site, using the single-site option. | Press Alt+S (Multi-Site) to activate this license |
| Error Code 6403 | This is a single-site license. Press Alt+S (Single Site) to activate this license. | This error occurs when you try to activate a serial number that is linked to a single-site, using the multi-site option. | Press Alt+S (Single Site) to activate this license. |
| Error Code 6404 | This is a single-site license. Press Alt+S(Single Site) to activate this license. | This error occurs when you try to activate a serial number that is linked to a single-site, using the multi-site option. | Press Alt+S (Single Site) to activate this license. |
| Error Code 6464 | Invalid or incorrect e-mail ID. Enter a valid e-mail ID. | This error occurs when you enter an invalid or incorrect e-mail ID. | You must enter a valid e-mail ID to proceed. |
| Error Code 6465 | Invalid or incorrect e-mail ID. Enter a valid e-mail ID. | This error occurs when you enter an invalid or incorrect e-mail ID. | You must enter a valid e-mail ID to proceed. |
| Error Code 6629 | Invalid or incorrect Site ID. Enter valid Site ID. | This error occurs when you enter an invalid or incorrect Site ID. | You must enter a valid Site ID to proceed. |
| Error Code 209 | Unable to activate/reactivate your license. | This may occur due to number of technical issues. | Contact Tally Solutions Pvt Ltd. |
| Activation/Reactivation/Updation Error Codes | |||
| Error Code 2028 | You do not have sufficient rights to perform this action. Contact your account administrator for assistance. | This error occurs when you do not have the required permission to activate, reactivate, surrender, or update your license. | You need to contact your account administrator for help, or use your account administrator details to proceed. |
| Reactivation Error Codes | |||
| Error Code 01 | Internal License Error! No Action! Contact Tally Solutions | This error occurs during license reactivation due to the presence of Tallyprime.lic files in the C drive of your computer. | Delete the Tallyprime.lic files from the C drive of your computer, and reactivate the license. |
| Error Code 2012 | Invalid or incorrect Tally.NET ID. Enter valid Tally.NET ID. | This error occurs when you enter an incorrect or invalid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID. | You must enter a valid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID. |
| Error Code 2013 | Invalid or incorrect Tally.NET ID or password. Enter valid details. | This error occurs when you enter an incorrect or invalid Tally.NET ID, administrator e-mail ID, site administrator e-mail ID, or password. | You must enter a valid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID, and password. |
| Error Code 2015 | Incorrect password. Enter correct password. | This error occurs when you enter an incorrect password. | You must enter the correct password. Alternatively, you can reset your password. |
| Error Code 2020 | Tally.NET ID should be a valid email address! | This error occurs when you provide an invalid or incorrect e-mail ID as your Tally.NET ID. | You must provide a valid e-mail ID as your Tally.NET ID to proceed. The Tally.NET password will be sent to the same e-mail ID. |
| Error Code 2045 | Invalid or incorrect Site ID. Enter valid Site ID. | This error occurs when you enter an invalid or incorrect Site ID. | You must enter a valid Site ID to proceed. |
| Error Code 2047 | The Tally.NET ID, you gave as current administrator is incorrect! | This error occurs when you provide an incorrect or invalid Account administrator e-mail ID. | You must provide the correct Account administrator e-mail ID for changing the administrator e-mail ID of your account. If you have forgotten your Account administrator e-mail ID, you need to go to the Tally Solutions website and enter your Tally product serial number to view the e-mail ID. |
| Error Code 6241 | Your TallyPrime Serial Number has been made invalid, since it was found to be running on more than one machine. | This error occurs when your license is in use in more than one computer at different locations. | You need to contact Tally Solutions for help. |
| Error Code 6243 | Your Account administrator has either rejected or not confirmed this site license within specified period. Please contact your account administrator. | This error occurs when your site license activation is not confirmed by your Account administrator within 15 days of activation. | Your Account administrator has to log in to the Control Centre in the Tally website and confirm your license activation. |
| Error Code 6266 | Invalid or incorrect e-mail ID. Enter valid account administrator or site administrator e-mail ID to proceed. | This error occurs when you provide an e-mail ID that is not authorised to perform any of the licensing operations. | You must enter a valid administrator or site administrator e-mail ID to perform any licensing operations. |
| Error Code 6410 | Your license is possibly active on another computer. Surrender your license to reactivate here, if required. | This error occurs when you try to activate a license which is active on another computer. | You can surrender the license from Control Centre in the Tally Solutions website, and reactivate it in the required computer. |
| Error Code 6451 | Your Serial Number has been suspended, since it was found to be repeatedly running on more than one machine. | This error occurs when your license is in use in two or more computers in different locations. | You need to contact Tally Solutions for help. |
| Error Code 6457 | Your TSS subscription has expired. You can use (Product name) Series A Release (Version) or below. Renew your TSS subscription to upgrade. | This error occurs when your TSS subscription has expired, and you try to reactivate your license after you upgrade to a later release. | You must renew your TSS subscription to use all features of the latest release. Click here to download the earlier version. |
| Rental License Error Codes | |||
| Error Code 6242 | Your rental license expired on (date). You can extend your rental period to continue using all features of the product. | This error occurs when your rental period has expired. Your license will switch to Educational Mode, and you cannot use all the features of the product. | You can extend your rental period or purchase a regular license by paying a fixed amount to use all the features of the product. |
| Error Code 6253 | You cannot change the product edition as your rental period is about to expire. Extend your rental period to change product edition. | This error occurs if you try to change your Tally product edition when your rental license period is about to expire. | You can do the following:Extend your rental period to change the product edition.Get the required Tally product edition on a rental basis. |
| Error Code 6268 | You cannot activate more than one rental license on the same computer. Contact Tally Solutions for further assistance. | This error occurs when you try to activate more than one rental license on the same machine. | Activate the rental license on another machine. |
| Surrender Error Codes | |||
| Error Code 6227 | Surrender failed – please contact Tally Solutions for assistance. | This error occurs when you are unable to surrender your license due to various technical issues. | You need to contact Tally Solutions for help. |
| Error Code 6238 | Your license has already been surrendered from (computer name). You are now in Educational Mode. Reactivate your license, if required. | This error occurs when you try to update a license that is already surrendered. | You must reactivate the license in the computer in which you want to use. |
| Connectivity Error Codes (Licensing) | |||
| Error Code 802 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when the Windows Firewall is blocking TallyPrime, Tally Gateway Server, or both. | Allow TallyPrime and Tally Gateway Server through Windows Firewall. Click here to know how to allow any application through Windows Firewall. |
| Error Code 803 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when TallyPrime is unable to connect to the Tally Server. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 804 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error may occur if the proxy configuration specified is incorrect. | Specify the correct proxy details. |
| Error Code 805 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when there is problem with the Internet connection on your computer. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 806 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when there is a problem with the Internet connection on your computer. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 807 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error may occur if:There is a problem with the Internet connection on your computer.There is a problem with the hosts file on your computer. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket.Ask your system administrator to ensure that the Tally Server is mapped to the correct IP address in the hosts file (C:\Windows\System32\Drivers\etc\hosts) on your computer. |
| Error Code 808 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when TallyPrime is unable to connect to the Tally Server. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 809 | Unable to connect to the Tally server. Contact your system administrator for assistance. | This error occurs when TallyPrime is unable to connect to the Tally Server. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Connectivity Error Codes (Licensing and Tally.NET Features) | |||
| Error Code 39 | Unable to update your license. | When you try to activate, reactivate, or update your license, this error occurs due to either of the following reasons:The Microsoft Windows Firewall in your computer is blocking TallyPrime services.A company is connected to Tally.NET server. | Press F1 (Help) > Settings > Connectivity > Show More:Set Use absolute URL for HTTP actions? to Yes.Set the correct proxy details.Press Enter to save.Allow Tally Gateway Server through MS Windows Firewall.Set the option Connect company on loading to No, in the TSS Features screen. |
| Error Code 48 | Connection timed out! Please try after sometime. | This error occurs when TallyPrime does not receive a response from the Tally Server within the specified time duration. | Check your internet connection, and try again after sometime.Alter the connectivity settings (F1 (Help) > Settings > Connectivity > Show More), and try again.If the problem persists, contact Tally Solutions for help. |
| Error Code 6612 | The server is busy, please try after few minutes. | This error occurs when the Tally servers are unable to process your request. | You can try again after sometime. If the problem persists, contact Tally Solutions for help. |
| Tally Gateway Server Configuration Error Codes | |||
| Error Code 208/0 | Unable to find Tally Gateway Server(s). | This error occurs when TallyPrime is not able to find a Tally Gateway Server to access the license. | Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, then enable it.Check if your LAN cable is connected to both your computer and the network wall socket.Check if Windows Firewall is blocking Tally Gateway Server. Click here to know how to allow any application through Windows Firewall.Check if you license is active. If your license is not active in your local network, activate or reactivate it. |
| Error Code 401 | Unable to connect to the Tally Gateway Server(s). | This error occurs when TallyPrime is unable to connect to the configured Tally Gateway Server and Port. | Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket.After you have resolved the network issue you can retry, or reconfigure your existing license. |
| Error Code 402 | Unable to connect to the Tally Gateway Server(s/)Port. | This error occurs when:TallyPrime is unable to connect to the configured Tally Gateway Server and Port.The Windows Firewall is blocking TallyPrime, Tally Gateway Server, or both. | Allow TallyPrime and Tally Gateway Server through Windows Firewall. Click here to know how to allow any application through Windows Firewall.After you have resolved the network issue you can retry, or reconfigure your existing license. |
| Error Code 403 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance. | This error may occur if:The Server name/IP address or Port of your Tally Gateway Server specified is incorrect.Tally Gateway Server is not installed on the computer specified in the Configure Existing License screen.Windows Firewall is blocking TallyPrime, Tally Gateway Server, or both.There is a problem with the LAN connection on your computer.Your Tally Gateway Server is not receiving requests from the specified port. | Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server.Check if the Tally Gateway Server is installed on the computer specified in the configuration.Allow TallyPrime and Tally Gateway Server through Windows Firewall.Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 405 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance. | This error may occur if:The Server name/IP address or Port of your Tally Gateway Server specified is incorrect or invalid. | Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server. |
| Error Code 406 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance. | This error occurs when TallyPrime is unable to connect to the configured Tally Gateway Server and Port. | Go to Control Panel and check if the Internet connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket.After you have resolved the network issue you can retry. |
| Error Code 407 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance. | This error occurs when:TallyPrime is unable to connect to the configured Tally Gateway Server and Port.The Tally Gateway Server specified in the Configure Existing License screen does not exist in your current network. | Check if the Server name/IP address and Port specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server.Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket. |
| Error Code 408 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance | This error occurs when TallyPrime is unable to connect to the configured Tally Gateway Server and Port. | Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket.Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server. |
| Error Code 409 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance | This error occurs when TallyPrime is unable to connect to the configured Tally Gateway Server and Port. | Go to Control Panel and check if the LAN connection is enabled or disabled on your computer. If the connection is disabled, enable it.Check if your LAN cable is connected to both your computer and the network wall socket.Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server. |
| Error Code 410 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance | This error may occur if the Server name/IP address of your Tally Gateway Server specified in the Configure Existing License is incorrect or invalid. | Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server. |
| Error Code 411 | Unable to connect to the configured Tally License Server (Localhost) on Port 25000. Contact your system administrator for assistance. | This error may occur if the current release of TallyPrime is not compatible with the License Server running on the Server name and port specified in the Configure Existing License screen. | Reconfigure your existing license:Press F1 (Help) > Settings > License > Manage License > Use License from Network.Alternatively:Activate a new license on this computer.Reactivate your existing license on this computer. |
| Error Code 412 | Unable to connect to the Tally Gateway Server(s)/Port. Contact your system administrator for assistance. | This error may occur if the Tally Gateway Server service has stopped. | Restart your Tally Gateway Server service.Check if the Server name/IP address specified in the Configure Existing License screen is correct.Alternatively, press Esc to go to the Use License from Network screen to select a Tally Gateway Server. |
| Licensing Configuration Error Codes | |||
| Error Code 11 | License file is being accessed by another program. Please try after some time. | This error occurs when you try to access the tallyprime.lic license file when another instance of TallyPrime is accessing the file. | To access the file, you must close all the running instances of TallyPrime, and retry.OrOpen Task Manager and end all the running instances of TallyPrime on your computer. If the problem persists, contact Tally Solutions for help. |
| Error Code 12 | License file has inadequate security permission set. Please check the security permission and try again. | This error occurs when the tallyprime.lic license file is set to Read-only, or when you do not have the required write permission to access the TallyPrime installation folder. | You need to clear the Read-only option for the tallyprime.lic file in the TallyPrime installation folder. Allow Write permission to access the TallyPrime folder. |
| Error Code 14 | License file is either corrupted or not found. | This error occurs when there is a problem with the tallyprime.lic license file in the TallyPrime installation folder. | Delete the tallyprime.lic file from the TallyPrime installation folder, and try to reactivate the license. If the problem persists, contact Tally Solutions for help. |
| Error Code 15 | Encrypted License file is being accessed by another program. Please try after some time. | This error occurs when you try to access the tallyprime.lic license file when another instance of TallyPrime is accessing the file. | To access the file, you must close all the running instances of TallyPrime, and retry.OrOpen Task Manager and end all the running instances of TallyPrime on your computer. If the problem persists, contact Tally Solutions for help. |
| Error Code 16 | Encrypted License file has inadequate security permission set. Please check the security permission and try again. | This error occurs when the tallyprime.lic license file is set to Read-only, or when you do not have the required write permission to access the TallyPrime installation folder. | You need to clear the Read-only option for the tallyprime.licfile in the TallyPrime installation folder. Allow Write permission to access the TallyPrime folder. |
| Error Code 17 | Encrypted License file is Read only. Please check the file security settings and try again. | This error occurs when the tallyprime.lic license file is set to Read-only, or when you do not have the required write permission to access the TallyPrime installation folder. | You need to clear the Read-only option for the tallyprime.lic file in the TallyPrime installation folder. Allow Write permission to access the TallyPrime folder. |
| Error Code 19 | License Request file is being accessed by another program. Please try after some time. | This error occurs when you try to access the tallyprime.lic license file when another instance of TallyPrime is accessing the file. | To access the file, you must close all the running instances of TallyPrime, and retry.OrOpen Task Manager and end all the running instances of TallyPrime on your computer. If the problem persists, contact Tally Solutions for help. |
| Error Code 20 | License Request file has inadequate security permission set. Please check the security permission and try again. | This error occurs when the tallyprime.lic license file is set to Read-only, or when you do not have the required write permission to access the TallyPrime installation folder. | You need to clear the Read-only option for the tallyprime.lic file in the TallyPrime installation folder. Provide the required Write permission to access the TallyPrime folder. |
| Error Code 21 | License Request file is Read only. Please check the file security settings and try again. | This error occurs when the tallyprime.lic license file is set to Read-only, or when you do not have the required write permission to access the TallyPrime installation folder. | You need to clear the Read-only option for the tallyprime.lic file in the TallyPrime installation folder. Allow Write permission to access the TallyPrime folder.To clear the Read-only option for the license file:Open the TallyPrime installation folder.Right-click the tallyprime.lic file and select Properties. The tallyprime.lic Properties window appears.Clear the option Read-only.Click Apply and OK to save the settings.To check if you have Write permission to the TallyPrime folder:Right-click the TallyPrime folder where the license file tallyprime.lic is available.Select the option Properties. The TallyPrime Properties window appears.Click the Security tab and select the user who requires write permission to access the folder.Check if you have Write permission in the Permissions for Administrator section.If you have Write permission, click Cancel to exit the TallyPrime Properties window.If you do not have the required permission, click Edit.Allow the Write permission.Click Apply and OK to save the properties. |
| Other Error Codes | |||
| Error Code 2030 | Security Level Already Exists | This error occurs when you provide a security level name that already exists. | You need to enter a unique security level name for your account. |
| Error Code 2035 | User already exists. | This error occurs when you provide an e-mail ID that is already in use by another user. | You need to provide a different e-mail ID. |
| Error Code 2046 | Cannot create more Tally.NET user/Tally.NET Auditor/Tally.NET Expert. You have already reached eligible limit. | This error occurs when you have created the maximum number of Tally.NET users allowed to access your company data for your license. | Delete one or more existing Tally.NET users who are not accessing the company data, to create a new Tally.NET user. The maximum number of Tally.NET users that can be created is 1 for TallyPrime Silver Edition, 10 for TallyPrime Gold Edition, and 50 for TallyPrime Server. |
| Error Code 2209 | Tally.NET ID should be valid email address! | This error occurs when you provide an invalid or incorrect e-mail ID as your Tally.NET ID. | You must provide a valid e-mail ID as your Tally.NET ID to proceed. The Tally.NET password will be sent to the same e-mail ID. |
| Error Code 2210 | Cannot delete! One/more user(s) are linked with Security Level, you are trying to delete. | This error occurs when you try to delete a security level which is assigned to one or more users. | To delete a security level, you must first assign a different security level to the users who are assigned this security level, and then delete. You can also alter a security level or create a new security level for Tally.NET users. |
| Error Code 2213 | The Tally.NET ID, you gave as current administrator is incorrect! | This error occurs when you provide an incorrect or invalid administrator e-mail ID. | You must provide a valid administrator e-mail ID for changing the administrator e-mail ID of your Account. If you have forgotten your administrator e-mail ID, go to the Tally Solutions website and enter your Tally product serial number to view your administrator e-mail ID. |
| Error Code 2216 | Security level ‘Standard User’ cannot be deleted. | This error occurs when you try to delete a predefined security level in TallyPrime. | You cannot delete a predefined security level in TallyPrime. You can create a new security level and assign the security level to the required Tally.NET users. |
| Error Code 2217 | Account/Site administrator cannot be deleted. | This error occurs when you try to delete your account administrator or site administrator. | To delete or change an Account/Site administrator, you need to change the account or site administrator e-mail ID, and then delete it. |
| Error Code 2219 | You cannot create a security level named ‘Owner’. | This error occurs when you try to create a security level with the name Owner. | Owner is a predefined security level in TallyPrime. You must provide a different name for the security level. |
| Error Code 2220 | Security level ‘Standard User’ cannot be renamed. | This error occurs when you try to rename the predefined security level Standard User. | You cannot rename or delete a predefined security level. You can create a new security level and assign the security level to the required Tally.NET users. |
| Error Code 2221 | Security level should have at least one rights/facility. | This error occurs when you try to create a security level without access rights associated to it. | You cannot create a security level without access rights associated to it. Every security level should have one or more access rights associated to it. |
| Error Code 6405 | Incorrect password. Enter correct password to proceed. | This error occurs when you enter an incorrect password. | You must enter the correct password. If you do not remember the password, press Alt+R (Reset Password), a link will be sent to your e-mail ID to reset your password. |
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